Grievance & Complaint Mechanism Procedure
IB Australia
1. Purpose
IB Australia provides a formal grievance and complaint mechanism to allow employees and workers in the supply chain to raise concerns related to human rights, labor conditions, workplace conduct, or other adverse impacts without fear of retaliation.
2. Scope
This grievance mechanism is available to:
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Employees of IB Australia
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Workers in the direct supply chain
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Contractors and business partners where relevant
3. Issues Covered
The grievance mechanism may be used to report concerns related to:
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Child labor and forced labor
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Modern slavery and human trafficking
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Occupational health and safety
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Discrimination, harassment, or unfair treatment
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Working hours, wages, and working conditions
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Any other potential adverse human rights impacts
4. Access to the Mechanism
Concerns can be raised through:
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Direct reporting to management
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Written or electronic communication channels designated by the company Reports may be made confidentially and, where permitted by law, anonymously. 5. Handling of Complaints
IB Australia commits to:
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Reviewing complaints in a timely and fair manner
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Treating all reports confidentially
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Taking appropriate corrective or remedial actions where issues are substantiated
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Preventing retaliation against individuals who raise concerns in good faith
6. Record Keeping and Follow-Up
All complaints and related actions are documented and retained in accordance with company record-keeping practices. Outcomes are reviewed to prevent recurrence of identified issues.
7. Review
This grievance mechanism is reviewed periodically and updated as necessary to ensure continued effectiveness and accessibility.